FAQ
General enquiries
What is Soulmates?
Soulmates is a platform providing fully furnished vacant premises, common areas and other facilities with rent per hour/day and support with consultancy/business knowledge.
Who can join Soulmates?
Everyone and anyone! We welcome freelancers, small business owners and etc to participate as long as their offering is obliged by the laws of Malaysia.
Do I have to pay extra for utilities?
Nope, all fees is included in booking fees.
Do I have to sanitize the premises before using?
Nope, Soulmates management will conduct full sanitization of premises before and after bookings to ensure safe and hygienic premises is provided to our participants.
Booking enquiries
What type of spaces can I book?
IPC Träffas Work Pods - 5 work pods for you to choose from.
> IPC Vatten Pod
> IPC Blomma Pod
> IPC Löv Pod
> IPC Solig Pod
> IPC Vind Pod
> IPC Vatten Pod
> IPC Blomma Pod
> IPC Löv Pod
> IPC Solig Pod
> IPC Vind Pod
Does IPC Träffas Work Pod booking requires minimal booking hours?
Yes, minimal booking hour will be 1 hour per session.
Can I edit my booking date / time / duration after confirmation?
Revision to your booking can be done with condition that it is 24 hours prior to your booking slot only. You can only change date/time or increase/extend the hours. You cannot choose a past date, past time, or a lower number of hours than your initial booking.
Cancellation enquiries
If I ended early, possible to get refund?
No refund will be provided for unutilized booking period.
Can I get a refund if I could not make it to my booking session?
No refund will be provided for no show.
Can I cancel my booking?
No booking cancellation is allowed. For further question or inquires do contact Soulmate’s management team for discussion.
Payment enquiries
How do we make payment for Soulmates?
All payments will be done online from our Soulmates platform via credit/debit, online banking, or e-wallet. No cash transactions are allowed.
Pod enquiries
How do I access the work pod after my booking confirmation?
Go to “My Bookings” section on Soulmates to get your passcode to access the work pods. The passcode button will be enabled 2 hours prior to your booking time.
Can I access the work pod earlier from my booking session?
The access to the work pod will be enabled 10 minutes prior to your booking time.
Will my door passcode change if I leave the work pod in between my booking session?
No, the door passcode will remain the same throughout your booking session.
Can I enter the work pod if I am late?
Yes, the work pod is accessible with the time-limited door passcode throughout your booking session.
How do I reach out to the management in case of any emergency?
There is an intercom system in the pod to reach out to our Customer Service Officer located at Level G to answer your enquiries and request.
Can’t find an answer here? Contact us at 03-7730 0333 or email us at ipctraffas.tm@ikano.asia